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The Health Council of Canada's National Symposium on Patient Engagement

"Turning what we know into action"

Current evidence links patient engagement to improved health status and health outcomes. On October 25, 2011, the Health Council of Canada hosted an invitational symposium on patient engagement in Toronto, Ontario. 

This event brought together patients, health care providers, health system planners, government representatives and researchers from across Canada to explore the challenges and opportunities in patient engagement and the benefits to be gained from involving patients in the design of the Canadian health care system. 

Participants gained a better understanding of what is needed to shift system-level design of health care services from 'provider-focused' to 'patient-centred'.

To see the agenda and speaker biographies, download the program.

The full proceedings from the Symposium as well as a commentary on the event are available.

Download Turning what we know into action: A commentary on the National Symposium on Patient Engagement and The National Symposium on Patient Engagement: Proceedings Report.

You can also see select presentations from the day below.


Improving the Patient Experience Through Design
Brian R. Golden, Sandra Rotman Chaired Professor in Health Sector  Strategy, University of Toronto & University Health Network; Professor, Strategic Management, Rotman School of Management; Executive Director, Collaborative For Health Sector Strategy

Heather Fraser, Director, Rotman Designworks and Business Design Initiative, Rotman School of Management

Susan Frampton, Ph.D. President, Planetree.

Improving Patient‐Provider Communication: A Focus on Health Literacy and Cultural Competency
Janet Rhymes, Logical Minds Consulting 
Gail Sloane, Senior Policy Analyst, Government of Nova Scotia, Department of Health and Wellness

Patient Engagement and Health Literacy: An Indigenous Cultural Context
Bernice Downey, Principal, Minoayawin ‐ Good Health Consulting

Patients as Partners: The Key to System Transformation
Kelly McQuillen, Director, Patients as Partners, Primary Health Care Branch, BC Ministry of Health Services
Archie Allison, Patient Advisor, Patient Voices Network

Sharing Experiences with Patient Engagement: Lessons from an Ongoing Community Hospital Project in Montreal
Bruce Brown, President, Professional Services, St. Mary's Hospital Centre

Patients and Families First: Moving Innovation Forward in Saskatchewan
Amber Alecxe, Director, Patients and Families First & Government Relations, Saskatchewan Union of Nurses

Patients and Families First: Moving Innovation Forward in Saskatchewan
Lynne Telfer, Clinical Support Nurse, Saskatoon City Hospital

Quality Improvement Guided by the Patient Experience in Primary Health Care – The Patient Journey Project
Tanya Spencer Cameron, Co‐Lead, Quality Improvement & Clinical Integration, Health Quality Ontario

Strategic Plan & Bylaw
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